Customer Management
Understanding your customer has never been easier. With Swim you will know exactly who your clients are, what they purchase and what they want.
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CRM
Full customer relationship management with lead tracking, customer database, communications, profiling and analysis tools
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Extensive Details
Including birthday, anniversary, finger sizes, gold preference, age, how they found the store, spouse information and more
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Communications
Record, track and schedule all communications (including phone, letters, appointments, email and text messages)
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Customer Profile
View purchase history with pictures, spending habits, preferences, frequency of visits, average spend, interests and comments
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Customer Loyalty
Identify, retain and reward your loyal customers. Run one or multiple loyalty programs. Use barcoded plastic cards or smartphone loyalty card.
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Reminders
Reminder system by email, text message or letter for all sales, layaways, repairs, important dates, loyalty program and wishlist.
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Wishlist
Record customer’s wish list with reminder dates and contact person
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Referral System
Track report on and reward referrals.
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Data Clensing
Easily edit, update and merge customer information.
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Track Sales Opportunities
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View Sales Opportunities
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Spending Habits